Shipping policy
General Shipping
Provided the items you have ordered are in stock, we aim to dispatch within 1-7 working days, but more often than not we will try and dispatch the next working day after your purchase. If your order is needed urgently please get in touch via email info@eldoncashmere.co.uk to discuss the options available to you.
United Kingdom
- Shipping is free on all orders £200 and over, and £4.99 on all orders £199 or less.
- Orders are sent using the Royal Mail Tracked 24 service, for delivery in 1-2 working days from dispatch.
- DHL is also available at a cost of £12.95.
Europe
- Orders are sent using Royal Mail Signed & Tracked (€12.00*), for delivery usually within 5-8 business days, or DHL (€25.00*), for delivery usually within 3-5 business days.
- Duty & taxes are included in our pricing - there are no additional fees to pay on delivery.
*Shipping prices are subject to currency fluctuations. Your shipping price will be displayed at checkout.
United States
- Orders are sent using Royal Mail Signed & Tracked ($10.00*), for delivery usually within 7-14 business days, or DHL ($20.00*), for delivery usually within 3-5 business days.
- Duty & taxes are included in our pricing - there are no additional fees to pay on delivery.
*Shipping prices are subject to currency fluctuations. Your shipping price will be displayed at checkout.
Canada
- Orders are sent using Royal Mail Signed & Tracked (CAD $14.50*), for delivery usually within 7-14 business days, or DHL (CAD $30.00*), for delivery usually within 3-5 business days.
- Duty & taxes are included in our pricing - there are no additional fees to pay on delivery.
*Shipping prices are subject to currency fluctuations. Your shipping price will be displayed at checkout.
Australia
- Orders are sent using Royal Mail Signed & Tracked (AUD $15.00*), for delivery usually within 7-14 business days, or DHL (AUD $50.00*), for delivery usually within 5-8 business days.
- Duty & taxes are included in our pricing - there are no additional fees to pay on delivery.
*Shipping prices are subject to currency fluctuations. Your shipping price will be displayed at checkout.
New Zealand
- Orders are sent using Royal Mail Signed & Tracked (NZ $18.50*), for delivery usually within 7-14 business days, or DHL (NZ $61.00*), for delivery usually within 5-8 business days.
- Duty & taxes are included in our pricing - there are no additional fees to pay on delivery.
*Shipping prices are subject to currency fluctuations. Your shipping price will be displayed at checkout.
Switzerland
- Orders are sent using Royal Mail Signed & Tracked (CHF12.00*), for delivery usually within 5-8 business days, or DHL (CHF27.00*), for delivery usually within 3-5 business days.
- Duty & taxes are included in our pricing - there are no additional fees to pay on delivery.
*Shipping prices are subject to currency fluctuations. Your shipping price will be displayed at checkout.
Norway
- Orders are sent using Royal Mail Signed & Tracked (NOK 135), for delivery usually within 5-8 business days, or DHL (NOK 280), for delivery usually within 3-5 business days.
- Duty & taxes are included in our pricing - there are no additional fees to pay on delivery.
*Shipping prices are subject to currency fluctuations. Your shipping price will be displayed at checkout.
Rest of World
We ship worldwide! Shipping rates and delivery times will be displayed at checkout.
As a guide, please see below:
- Orders are sent using DHL (£35.00*), for delivery usually within 5-8 business days.
- Duty & taxes are included in our pricing - there are no additional fees to pay on delivery.
*Shipping prices are subject to currency fluctuations. Your shipping price will be displayed at checkout.